Webshop & Shipping
Q: When do you send my order?
A: All orders are shipped within 1-3 working days (Monday - Friday).
Q: Can I have my CD or Vinyl order autographed?
A: Yes. Simply let us know.
Q: Do you also sell mp3 or wav-files?
A: No, unfortunately this is not possible via this website. Alternatively you can buy mp3 or wav-files from online music stores such as iTunes or Tidal.
Q: What if my order does not arrive?
A: If you are a customer from outside of the Netherlands and live in Australia, China, New Zealand, the USA or Canada, then please allow time for your order to reach you. You can track your package via a track & trace code that we will send you. If however you feel enough time has passed, do get in touch and we will help you immediately. If an order does get itself lost we always send out a replacement, so you are never left without your order.
Q: What about delivery during special Occasions & Christmas?
A: Do allow extra time for periods like bad weather, Christmas, Birthdays, Mothers and Fathers day, Valentines day and order earlier so as not risk disappointment.
Q: What about additional customs fees?
A: Some countries charge additional custom fees. The customer is responsible for paying any additional customs fees. These customs fees cannot be recovered from Guy Sweens Music.
Shipping Regions & Returns
The Netherlands: 1 – 3 working days.
International orders: 4 – 5 working days to Europe and 6 working days to the rest of the world. However, delivery might take longer depending on customs practices in your country.
The following countries are treated as Europe for postal pricing purposes:
Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores Balearic Islands, Belarus, Belgium (EU), Bosnia-Herzegovina, Bulgaria (EU) Canary Islands, Corsica, Croatia (EU), Cyprus (EU), Czech Republic (EU) Denmark (EU) Estonia (EU) Faroe Islands, Finland (EU), France (EU) Georgia, Germany (EU), Gibraltar, Greece (EU), Greenland Hungary (EU) Iceland, Irish Republic (EU), Italy (EU) Kazakhstan, Kirghizstan Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU) Macedonia (Former Yugoslav Rep. Of), Madeira, Malta (EU), Moldova, Monaco, Montenegro Netherlands (EU), Norway Poland (EU), Portugal (EU) Romania (EU), Russia San Marino, Serbia, Slovak Republic (EU), Slovenia (EU), Spain (EU), Spitzbergen, Sweden (EU), Switzerland Tajikistan, Turkey, Turkmenistan Ukraine, United Kingdom (EU), Uzbekistan
Rest of World is defined as anything not listed above.
Speedy Delivery
We do our best to deliver your order as quickly as possible. If you live overseas and do not receive your goods within 3-4 weeks of placing your order please contact us. However, you can follow your package via the track & trace code that we will send to you. All orders will be send via PostNL
Returns Policy
We regret that we are unable to accept returns of opened products, due to the ease of copying products and our obligation to protect artist royalties. To help you choose the music you like, we link to several streaming services / websites where you can listen to music clips. We also post video clips of new releases on the Guy Sweens Music socials like Instagram and Facebook.
Within 30 days of receipt of your shipment you may return unopened, unused items purchased from Guy Sweens Music for any reason, for a full refund (minus shipping costs). The item must be unopened, in its original shrink wrap and in resaleable condition. Refunds cannot be issued for damaged or opened CD's or Vinyl. In the case of defective merchandise, we will replace the item with a new copy of the same item. Your refund will be in the same form of payment originally used for purchase. Please note that shipping costs can be refunded only if the return is a result of our error. Otherwise they will be deducted from your refund. Please note that we can only process returns and refunds for items purchased from
Guy Sweens Music. For refunds or returns of items purchased from a retail store, please contact the store directly.
Problems and Questions
If you have any problems with your order, please don’t hesitate to contact us.
Miscellaneous
Q: Where can I buy back catalogue cd's from Guy Sweens?
A: The fastest way to buy older Guy Sweens cd's (until they are sold out), is directly at the webshop from record label MG Music: www.medwyngoodall.com. Alternatively you can buy older Guy's cd's at Amazon and other online webstores and at local (esoteric) retailers worldwide. The album "Pagan Healer" is not available on cd.
Q: What do the lyrics mean and can I have a translation?
A: As a composer, it's Guy's goal to create a specific atmosphere or mood and to support this, he uses spoken words or vocals on a regular base. However, in most cases the lyrics itself have no specific meaning. The words are only there to support the melody and to enhance the atmosphere that Guy is trying to create.
Q: I am a movie director and I would like to use your music for a movie or TV production. Is that possible?
A: Please contact us via the contact button on this website to discuss the options.
Q: What instruments does Guy Sweens play?
A: Guy plays the majority of instruments on synthesizer/keyboard/piano. With today's excellent multi sampling techniques, it is possible to play any instrument very convincingly on a keyboard. In most cases you will hear no difference compared to the original or "real" instrument, as long as you keep within the key range of the original instrument. It is also important to stick to the playing technique of the original instrument to avoid sounding like a keyboard player.
Q: Does Guy Sweens also perform live?
A: Guy's work is focused on composing and producing music. It would take a lot of time to organize and prepare for live performances. Precious time that would be at the expense of creating new music. For this reason, Guy has chosen not to perform live and prefers spending his time in the studio in order to be able to release a new album every year.